We're Here to Help

At Frendance, customer satisfaction is our top priority. Whether you have a question about our products, need assistance with an order, or just want to share your feedback, our dedicated support team is here to assist you.

FAQ

How long is a video?

A video is between 40 to 60 seconds long..

How long is the delivery time?

The delivery time of your order is maximum 2 to 3 business days.

(If it is an expedited order, it will be next day delivery.）

How do I get the video?

Your finished video will be sent to you via email in MP4 format in HD quality.

Please also pay attention to your spam folder.

Which payment methods can I use?

Currently you can pay with: Paypal, Amex, VISA & MasterCard

Can I change my order details after submission?

You can send us an email if you have already completed your order. Be sure to include your order number!

Please send the mail to the following email: hey@frendance.com

Unfortunately, we cannot guarantee that this will be changed yet, as our team may have already implemented the message.

Do we share the recordings on social media?

We will do that ONLY with your permission!

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